There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges I have also had it happen. It is not only misleading, I believe it is
unethical.

Deane Bolin
Doctors Medical Center
Professional Library

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe.

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges I have also had it happen. It is not only misleading, I believe it is
unethical.

Deane Bolin
Doctors Medical Center
Professional Library

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Docline is a wonderful program/service, as I found out when I recently took over filling requests via Docline. I agree that one flaw is there is not much consistency in how we borrow and lend. Every institution seems to have their own way of doing things. I used to answer first, but found that much can go wrong in delivering an article - either scanned or faxed. Since then, I wait to be sure the article is actually sent before answering "filled" in Docline. Bottom line, though, is I am glad libraries are willing to spend time & resources to help out other libraries. Time constraints may account for some of these differences in procedure.
From: hls-list- [mailto:hls-list-] On Behalf Of Pamela Kress-Dunn
Sent: Friday, October 22, 2010 10:54 AM
To: hls-
Subject: [Hls-list] Docline request shenanigans

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges



The information contained in this message and any attachments is intended only for the use of the individual or entity to which it is addressed, and may contain information that is PRIVILEGED, CONFIDENTIAL, and exempt from disclosure under applicable law. If you are not the intended recipient, you are prohibited from copying, distributing, or using the information. Please contact the sender immediately by return e-mail and delete the original message from your system.

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges I have also had it happen. It is not only misleading, I believe it is
unethical.

Deane Bolin
Doctors Medical Center
Professional Library

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Docline is a wonderful program/service, as I found out when I recently took over filling requests via Docline. I agree that one flaw is there is not much consistency in how we borrow and lend. Every institution seems to have their own way of doing things. I used to answer first, but found that much can go wrong in delivering an article - either scanned or faxed. Since then, I wait to be sure the article is actually sent before answering "filled" in Docline. Bottom line, though, is I am glad libraries are willing to spend time & resources to help out other libraries. Time constraints may account for some of these differences in procedure.
From: hls-list- [mailto:hls-list-] On Behalf Of Pamela Kress-Dunn
Sent: Friday, October 22, 2010 10:54 AM
To: hls-
Subject: [Hls-list] Docline request shenanigans

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges



The information contained in this message and any attachments is intended only for the use of the individual or entity to which it is addressed, and may contain information that is PRIVILEGED, CONFIDENTIAL, and exempt from disclosure under applicable law. If you are not the intended recipient, you are prohibited from copying, distributing, or using the information. Please contact the sender immediately by return e-mail and delete the original message from your system. Pam,

You are right, this is an incorrect and confusing way to handle Docline
requests. The Docline Fact Sheet at NLM even clearly states "After a
request is either filled or not filled, the lender updates the record so
the borrower is informed of its status." Docline Best Practices for
Users, #8 under "Filling Requests", also addresses this - "Mark an ILL
request as "filled" only after it has actually been sent". Marking an
item "filled" before it is filled is NOT the correct way to handle
requests.

Shenanigans...

Mollie



Mollie W. Titus, MLIS

Librarian



Medical Library

Self Regional Healthcare (SCUGRW)

1325 Spring Street

Greenwood, SC 29646

Tel. 864-725-4851 or 4757; Fax 864-725-4838





We have the time. We are here to help. Thank you for allowing us to
assist you.



NOTICE: This material may be protected by Copyright Law (TITLE 17 U.S.
Code) and is not to be used for any purpose other than private study,
scholarship, or research.



Confidentiality Notice: This electronic message transmission, including
any attachments, contains information from Self Regional Healthcare
which may be confidential or privileged. The information is intended to
be for the use of the individual or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying,
distribution or use of the contents of this information is prohibited.
If you have received this electronic transmission in error, please
notify the sender immediately by a "reply to sender only" message and
destroy all electronic and hard copies of the communication, including
attachments.

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe.

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges I have also had it happen. It is not only misleading, I believe it is
unethical.

Deane Bolin
Doctors Medical Center
Professional Library

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Docline is a wonderful program/service, as I found out when I recently took over filling requests via Docline. I agree that one flaw is there is not much consistency in how we borrow and lend. Every institution seems to have their own way of doing things. I used to answer first, but found that much can go wrong in delivering an article - either scanned or faxed. Since then, I wait to be sure the article is actually sent before answering "filled" in Docline. Bottom line, though, is I am glad libraries are willing to spend time & resources to help out other libraries. Time constraints may account for some of these differences in procedure.
From: hls-list- [mailto:hls-list-] On Behalf Of Pamela Kress-Dunn
Sent: Friday, October 22, 2010 10:54 AM
To: hls-
Subject: [Hls-list] Docline request shenanigans

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges



The information contained in this message and any attachments is intended only for the use of the individual or entity to which it is addressed, and may contain information that is PRIVILEGED, CONFIDENTIAL, and exempt from disclosure under applicable law. If you are not the intended recipient, you are prohibited from copying, distributing, or using the information. Please contact the sender immediately by return e-mail and delete the original message from your system. Pam,

You are right, this is an incorrect and confusing way to handle Docline
requests. The Docline Fact Sheet at NLM even clearly states "After a
request is either filled or not filled, the lender updates the record so
the borrower is informed of its status." Docline Best Practices for
Users, #8 under "Filling Requests", also addresses this - "Mark an ILL
request as "filled" only after it has actually been sent". Marking an
item "filled" before it is filled is NOT the correct way to handle
requests.

Shenanigans...

Mollie



Mollie W. Titus, MLIS

Librarian



Medical Library

Self Regional Healthcare (SCUGRW)

1325 Spring Street

Greenwood, SC 29646

Tel. 864-725-4851 or 4757; Fax 864-725-4838





We have the time. We are here to help. Thank you for allowing us to
assist you.



NOTICE: This material may be protected by Copyright Law (TITLE 17 U.S.
Code) and is not to be used for any purpose other than private study,
scholarship, or research.



Confidentiality Notice: This electronic message transmission, including
any attachments, contains information from Self Regional Healthcare
which may be confidential or privileged. The information is intended to
be for the use of the individual or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying,
distribution or use of the contents of this information is prohibited.
If you have received this electronic transmission in error, please
notify the sender immediately by a "reply to sender only" message and
destroy all electronic and hard copies of the communication, including
attachments.

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Pam and All,
I agree it would be infuristing to experience such a process.
More importantly, this backwards-process creates mega room for error.
Also it is not "one piece flow" a standard process for error reduction
and efficiency.
Something to think about.
Beverly Schriver
SHMC-RiverBend
Library Services
Springfield,OR

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe.

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges I have also had it happen. It is not only misleading, I believe it is
unethical.

Deane Bolin
Doctors Medical Center
Professional Library

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Docline is a wonderful program/service, as I found out when I recently took over filling requests via Docline. I agree that one flaw is there is not much consistency in how we borrow and lend. Every institution seems to have their own way of doing things. I used to answer first, but found that much can go wrong in delivering an article - either scanned or faxed. Since then, I wait to be sure the article is actually sent before answering "filled" in Docline. Bottom line, though, is I am glad libraries are willing to spend time & resources to help out other libraries. Time constraints may account for some of these differences in procedure.
From: hls-list- [mailto:hls-list-] On Behalf Of Pamela Kress-Dunn
Sent: Friday, October 22, 2010 10:54 AM
To: hls-
Subject: [Hls-list] Docline request shenanigans

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges



The information contained in this message and any attachments is intended only for the use of the individual or entity to which it is addressed, and may contain information that is PRIVILEGED, CONFIDENTIAL, and exempt from disclosure under applicable law. If you are not the intended recipient, you are prohibited from copying, distributing, or using the information. Please contact the sender immediately by return e-mail and delete the original message from your system. Pam,

You are right, this is an incorrect and confusing way to handle Docline
requests. The Docline Fact Sheet at NLM even clearly states "After a
request is either filled or not filled, the lender updates the record so
the borrower is informed of its status." Docline Best Practices for
Users, #8 under "Filling Requests", also addresses this - "Mark an ILL
request as "filled" only after it has actually been sent". Marking an
item "filled" before it is filled is NOT the correct way to handle
requests.

Shenanigans...

Mollie



Mollie W. Titus, MLIS

Librarian



Medical Library

Self Regional Healthcare (SCUGRW)

1325 Spring Street

Greenwood, SC 29646

Tel. 864-725-4851 or 4757; Fax 864-725-4838





We have the time. We are here to help. Thank you for allowing us to
assist you.



NOTICE: This material may be protected by Copyright Law (TITLE 17 U.S.
Code) and is not to be used for any purpose other than private study,
scholarship, or research.



Confidentiality Notice: This electronic message transmission, including
any attachments, contains information from Self Regional Healthcare
which may be confidential or privileged. The information is intended to
be for the use of the individual or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying,
distribution or use of the contents of this information is prohibited.
If you have received this electronic transmission in error, please
notify the sender immediately by a "reply to sender only" message and
destroy all electronic and hard copies of the communication, including
attachments.

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Pam and All,
I agree it would be infuristing to experience such a process.
More importantly, this backwards-process creates mega room for error.
Also it is not "one piece flow" a standard process for error reduction
and efficiency.
Something to think about.
Beverly Schriver
SHMC-RiverBend
Library Services
Springfield,OR

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Not only "infuristing" but also infuriating. :)
Sorry for my typo.
Beverly

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe.

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges I have also had it happen. It is not only misleading, I believe it is
unethical.

Deane Bolin
Doctors Medical Center
Professional Library

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Docline is a wonderful program/service, as I found out when I recently took over filling requests via Docline. I agree that one flaw is there is not much consistency in how we borrow and lend. Every institution seems to have their own way of doing things. I used to answer first, but found that much can go wrong in delivering an article - either scanned or faxed. Since then, I wait to be sure the article is actually sent before answering "filled" in Docline. Bottom line, though, is I am glad libraries are willing to spend time & resources to help out other libraries. Time constraints may account for some of these differences in procedure.
From: hls-list- [mailto:hls-list-] On Behalf Of Pamela Kress-Dunn
Sent: Friday, October 22, 2010 10:54 AM
To: hls-
Subject: [Hls-list] Docline request shenanigans

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges



The information contained in this message and any attachments is intended only for the use of the individual or entity to which it is addressed, and may contain information that is PRIVILEGED, CONFIDENTIAL, and exempt from disclosure under applicable law. If you are not the intended recipient, you are prohibited from copying, distributing, or using the information. Please contact the sender immediately by return e-mail and delete the original message from your system. Pam,

You are right, this is an incorrect and confusing way to handle Docline
requests. The Docline Fact Sheet at NLM even clearly states "After a
request is either filled or not filled, the lender updates the record so
the borrower is informed of its status." Docline Best Practices for
Users, #8 under "Filling Requests", also addresses this - "Mark an ILL
request as "filled" only after it has actually been sent". Marking an
item "filled" before it is filled is NOT the correct way to handle
requests.

Shenanigans...

Mollie



Mollie W. Titus, MLIS

Librarian



Medical Library

Self Regional Healthcare (SCUGRW)

1325 Spring Street

Greenwood, SC 29646

Tel. 864-725-4851 or 4757; Fax 864-725-4838





We have the time. We are here to help. Thank you for allowing us to
assist you.



NOTICE: This material may be protected by Copyright Law (TITLE 17 U.S.
Code) and is not to be used for any purpose other than private study,
scholarship, or research.



Confidentiality Notice: This electronic message transmission, including
any attachments, contains information from Self Regional Healthcare
which may be confidential or privileged. The information is intended to
be for the use of the individual or entity named above. If you are not
the intended recipient, be aware that any disclosure, copying,
distribution or use of the contents of this information is prohibited.
If you have received this electronic transmission in error, please
notify the sender immediately by a "reply to sender only" message and
destroy all electronic and hard copies of the communication, including
attachments.

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Pam and All,
I agree it would be infuristing to experience such a process.
More importantly, this backwards-process creates mega room for error.
Also it is not "one piece flow" a standard process for error reduction
and efficiency.
Something to think about.
Beverly Schriver
SHMC-RiverBend
Library Services
Springfield,OR

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Not only "infuristing" but also infuriating. :)
Sorry for my typo.
Beverly

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Yes, there are some libraries that do this way. I agree it's not the best. We had one library say they had sent it, a big snow storm hit, and they didn't actually send it for a couple of days after the date it reported as sent. I think there ought to be a standard set that doesn't allow for this.
Peggy
Peggy Baldwin, MLS, AHIP
Library Director
Health Sciences Library
Providence Portland Medical Center
503-215-6075


From: hls-list- [mailto:hls-list-] On Behalf Of Schriver, Beverly
Sent: Friday, October 22, 2010 9:49 AM
To: Pamela Kress-Dunn; hls-
Subject: Re: [Hls-list] Docline request shenanigans

Pam and All,
I agree it would be infuristing to experience such a process.
More importantly, this backwards-process creates mega room for error.
Also it is not "one piece flow" a standard process for error reduction and efficiency.
Something to think about.
Beverly Schriver
SHMC-RiverBend
Library Services
Springfield,OR

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe.

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges I have also had it happen. It is not only misleading, I believe it is
unethical.

Deane Bolin
Doctors Medical Center
Professional Library

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Docline is a wonderful program/service, as I found out when I recently took over filling requests via Docline. I agree that one flaw is there is not much consistency in how we borrow and lend. Every institution seems to have their own way of doing things. I used to answer first, but found that much can go wrong in delivering an article - either scanned or faxed. Since then, I wait to be sure the article is actually sent before answering "filled" in Docline. Bottom line, though, is I am glad libraries are willing to spend time & resources to help out other libraries. Time constraints may account for some of these differences in procedure.
From: hls-list- [mailto:hls-list-] On Behalf Of Pamela Kress-Dunn
Sent: Friday, October 22, 2010 10:54 AM
To: hls-
Subject: [Hls-list] Docline request shenanigans

There is something that has happened twice in past year that I need to vent about: I make a request through Docline, and when I check to see its progress, it says it's been filled -- but the article has not been received. Both times (different institutions), when I called I was told, "Oh, that's just the way we do it. We mark it filled and then we do the scan later."

I think this is misleading at best and infuriating at worst. If you do this, please stop. If it's never happened to you, consider yourself lucky!

Thanks,
Pam


Pam Kress-Dunn, MLS, MA, MFA
Librarian
Pfohl Health Science Library
Mercy Medical Center
250 Mercy Drive
Dubuque, IA 52001
Phone: (563) 589-9620
Fax: (563) 589-8185

"I have always imagined that paradise will be a kind of library." -- Jorge Luis Borges



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You are right, this is an incorrect and confusing way to handle Docline
requests. The Docline Fact Sheet at NLM even clearly states "After a
request is either filled or not filled, the lender updates the record so
the borrower is informed of its status." Docline Best Practices for
Users, #8 under "Filling Requests", also addresses this - "Mark an ILL
request as "filled" only after it has actually been sent". Marking an
item "filled" before it is filled is NOT the correct way to handle
requests.

Shenanigans...

Mollie



Mollie W. Titus, MLIS

Librarian



Medical Library

Self Regional Healthcare (SCUGRW)

1325 Spring Street

Greenwood, SC 29646

Tel. 864-725-4851 or 4757; Fax 864-725-4838





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Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Pam and All,
I agree it would be infuristing to experience such a process.
More importantly, this backwards-process creates mega room for error.
Also it is not "one piece flow" a standard process for error reduction
and efficiency.
Something to think about.
Beverly Schriver
SHMC-RiverBend
Library Services
Springfield,OR

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Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Not only "infuristing" but also infuriating. :)
Sorry for my typo.
Beverly

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Yes, there are some libraries that do this way. I agree it's not the best. We had one library say they had sent it, a big snow storm hit, and they didn't actually send it for a couple of days after the date it reported as sent. I think there ought to be a standard set that doesn't allow for this.
Peggy
Peggy Baldwin, MLS, AHIP
Library Director
Health Sciences Library
Providence Portland Medical Center
503-215-6075


From: hls-list- [mailto:hls-list-] On Behalf Of Schriver, Beverly
Sent: Friday, October 22, 2010 9:49 AM
To: Pamela Kress-Dunn; hls-
Subject: Re: [Hls-list] Docline request shenanigans

Pam and All,
I agree it would be infuristing to experience such a process.
More importantly, this backwards-process creates mega room for error.
Also it is not "one piece flow" a standard process for error reduction and efficiency.
Something to think about.
Beverly Schriver
SHMC-RiverBend
Library Services
Springfield,OR

________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe. Attending a DOCLINE or EFTS workshop many, many years ago we were told
"fill the order first, then reply."
Need to tell all that I've slipped once or twice unintentionally. It IS
a GREAT practice to fill that order then go into the "filled" field. It makes
perfect sense and as Ellen suggested, this could be incorporated into
perhaps a fact sheet, guideline or best practice. Marsha Kmec


> All -
>
> This is definitely a slippery slope! As noted before, the Docline
> Fact Sheet and Best Practices guidelines do address this.
>
> Perhaps the Docline coordinators at the NN/LM Regionals Libraries
> should send out a reminder? There may be more people who are
> experiencing this but hesitant to speak up.
>
> Docline is such a fantastic resource and much of it based on
> reciprocity - these relationships become delicate but uniformity
> would help to keep the system working smoothly.
>
> Ellen Aaronson
>
>
> Ellen Aaronson, MLS, AHIP
> Medical Librarian
> West Hills Hospital & Medical Center
> 7300 Medical Center Dr.
> West Hills, CA 91307
> 818.676.4168 v
> 818.676.4324 f
>
>
>
>
>
>
>
> On Fri, Oct 22, 2010 at 9:48 AM, Schriver, Beverly wrote:
>
>> Pam and All,
>> I agree it would be infuristing to experience such a process.
>> More importantly, this backwards-process creates mega room for error.
>> Also it is not "one piece flow" a standard process for error reduction
>> and efficiency.
>> Something to think about.
>> Beverly Schriver
>> SHMC-RiverBend
>> Library Services
>> Springfield,OR
>>
>> ________________________________
___________________________________________________

Posted on the Hls-list mailing list. Go to http://hls.mlanet.org/mailman/listinfo/hls-list_hls.mlanet.org to subscribe.